{"product_id":"remarkable-customer-service","title":"Remarkable Customer Service","description":"\u003cp\u003eThe key difference between a thriving company and a struggling company is their quality of customer service. This gives businesses and their employees who offer remarkable customer service experiences the ultimate competitive advantage.\u003c\/p\u003e\n\u003cp\u003eDelivering on its title, this course teaches learners, from business owners to cashiers, the difference between excellent customer service and poor customer service. Refreshing and entertaining, this course effectively shows how and why excellent customer service is critical to high levels of customer loyalty and retention.\u003c\/p\u003e\n\u003cp\u003ePresent this course to ensure all employees who engage with customers understand what motivates customers, how to anticipate their needs, and communicate with them effectively, yet respectfully.\u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cdiv class=\"descript\"\u003eThe course presents the following topical areas:\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003eThe Value Of Remarkable Customer Service\u003c\/li\u003e\n\u003cli\u003eNames And Greetings\u003c\/li\u003e\n\u003cli\u003eThe Three Magic Words Of Customer Service\u003c\/li\u003e\n\u003cli\u003eWhen, If, And How To Go Off-Script\u003c\/li\u003e\n\u003cli\u003eStriking A Balance Between Too Formal And Too Casual\u003c\/li\u003e\n\u003cli\u003eHow To Express Empathy\u003c\/li\u003e\n\u003cli\u003eHow To Tell Your Customers No\u003c\/li\u003e\n\u003cli\u003eAnticipating Customer Needs\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Mastery Technologies, Inc.","offers":[{"title":"English \/ DVD","offer_id":31628078121063,"sku":"4317-DVD-E","price":399.99,"currency_code":"INR","in_stock":true},{"title":"English \/ USB","offer_id":31628078153831,"sku":"4317-USB-E","price":424.94,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0274\/7278\/9607\/products\/4317_6744aa27-1af1-4a47-8c00-537911032b1a.jpg?v=1576219205","url":"https:\/\/training-network-new-navigations.myshopify.com\/products\/remarkable-customer-service","provider":"training network new navigations","version":"1.0","type":"link"}